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Interesting things

Frequently Asked Questions

We’re here to help, here are some of the top asked questions.

Shipping & Returns

How long will delivery take?

How do I track my order?

There are 3 options to track your parcel:

Have an account?

Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.

I don’t have an account yet

As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”.

You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.

*Please note, tracking can take around 24-48 hours to update after dispatch

or you can check the tracking number on Australia Post website.

What is your returns policy?

If you have received the incorrect items or the items you have received are faulty, please email admin@lynnewilson.com.au and we will help you with that.

If you are not satisfied with the goods you have received or you find you have ordered the wrong item, you can return them to us within 30 days of receipt, buyer pays the return postage, and providing they are in original resalable condition.

Once returned you will be entitled to a refund which will not include the cost of the initial postage amount which is included in the item price nor the cost of the return postage.

We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition.

Can I edit or cancel my order?

We have a very fast turn around of orders in our warehouse to ensure a quick delivery which means we cannot guarantee orders can be edited or cancelled once placed.
We do post everyday at 2:30pm
so if you have placed and paid for your order but wish to edit or cancel the order, as long as you contact us prior to 2pm, we may be able to help you.

If you would like to edit or cancel your order please contact admin@lynnewilson.com.au with the subject ‘cancel’ and your order details as soon as possible.

Product Questions

Posting times.

Product Care?

Special or Custom Orders?

Still got questions?

Contact our email support team on lynne@lynnewilson.com.au

Or

Call 61754824302

Monday to Fri 9am-5pm